Refund & Cancellation Policy
Last Updated: August 4, 2026
At PR Lobo, we are committed to providing high-quality AI-powered business communication solutions. This Refund & Cancellation Policy explains how cancellations, refunds, and subscription billing are handled.
By purchasing our services, you agree to this policy.
Subscription Billing
PR Lobo offers both monthly and annual subscription plans.
Subscription fees are charged in advance and automatically renew at the end of each billing cycle unless canceled before the next renewal date.
Cancellation Policy
You may cancel your subscription at any time through your customer account or by contacting PR Lobo.
When you cancel:
Your subscription will remain active until the end of your current billing period.
No additional subscription charges will be made after cancellation.
Your subscription will not automatically renew.
Cancellation does not affect charges that have already been processed.
Refund Policy
Because our services include digital software, AI configuration, onboarding, customization, and implementation, all subscription payments are generally non-refundable.
This includes:
Monthly subscription payments
Annual subscription payments
Overage usage charges (if applicable)
Setup & Onboarding Fees
If your plan includes a one-time setup and onboarding fee, that fee becomes non-refundable once work has begun.
If the setup fee is waived as part of a promotion or annual plan, it has no cash value and cannot be exchanged or credited.
Annual Plans
Annual subscriptions are billed once per year and include promotional savings compared to monthly billing.
Annual subscriptions are non-refundable after purchase.
Customers may choose not to renew before the next annual billing date.
Service Activation
Many PR Lobo services require onboarding, configuration, AI customization, integrations, testing, and implementation.
Once these services have started, they are considered delivered professional services and are not eligible for a refund.
Exceptional Circumstances
If PR Lobo is unable to provide the purchased service due to circumstances within our control, we may, at our sole discretion:
Issue a full or partial refund
Provide service credit
Offer an alternative solution
Each request is evaluated individually.
Chargebacks
If you believe you were charged incorrectly, please contact us before initiating a chargeback with your financial institution.
We are committed to resolving billing concerns quickly and fairly.
Changes to Plans
Customers may request to upgrade or downgrade their subscription.
Changes generally take effect at the beginning of the next billing cycle unless otherwise specified.
Any pricing adjustments will be communicated before taking effect.
Contact Us
If you have questions regarding billing, cancellations, or refunds, please contact us.
PR Lobo
West Hills, California
📞 (818) 287-6744
© 2026. All rights reserved.
PR Lobo provides AI-powered communication tools that help businesses automate customer calls, follow-ups, appointment scheduling, and lead engagement. Every business configures the platform for its own communications and is responsible for using it in compliance with all applicable laws and regulations.