Regulatory Compliance at Pr Lobo

Last Updated: April 2026

At PrLobo, we empower local businesses with advanced Voice AI technology that is built on a foundation of legal integrity. Our services, are designed to help you scale your outreach while adhering to strict federal and state regulations.

1. TCPA Compliance (Telephone Consumer Protection Act)

The TCPA is the primary federal law governing automated calls. Since January 27, 2026, the FCC requires explicit, individual consent for every seller.

  • One-to-One Consent: We ensure your campaigns follow the latest FCC rulings, requiring clear, documented consent from a consumer for your specific business—eliminating "shared" lead loopholes.

  • Time-of-Day Guardrails: Our system automatically restricts outbound calls to the federally permitted window of 8 AM to 9 PM local time for the recipient.

  • DNC Registry Integration: Every outbound campaign is cross-referenced against National and State Do Not Call (DNC) registries to ensure restricted numbers are never dialed.

  • Automated AI Disclosure: Our agents are configured to clearly identify themselves as an automated system at the start of every call, as required by the FCC.

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2. FDCPA & Regulation F Compliance (Collections & Reminders)

For businesses utilizing our AI for payment reminders or debt recovery, we implement the strict guardrails of the Fair Debt Collection Practices Act.

  • "7-in-7" Frequency Monitoring: Our system tracks all communication attempts to ensure you never exceed seven calls in seven consecutive days for a specific debt.

  • Mini-Miranda Automation: Every initial collection call begins with the mandatory disclosure: "This is an attempt to collect a debt. Any information obtained will be used for that purpose."

  • Identity Verification: Our AI handles Knowledge-Based Authentication (KBA) to verify the debtor’s identity before disclosing sensitive account details.

3. HIPAA & Data Security

For healthcare and medical clients, Pr Lobo provides a secure environment for patient data.

  • Business Associate Agreements (BAA): We offer BAAs on-demand to ensure a compliant chain of custody for patient information (PHI).

  • Enterprise Encryption: All voice data and call transcripts are encrypted at rest and in transit, utilizing secure SOC 2 Type II certified infrastructure.

  • Minimal Data Retention: To further protect privacy, our platform only processes the minimum data necessary, with configurable retention policies that automatically delete logs after 7 days.

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4. Shared Responsibility Model

Compliance is a partnership. While PrLobo and the AI platform provide the compliant infrastructure, our clients are responsible for the compliant usage of these tools.

Our Responsibility Your Responsibility. Providing a SOC 2 & HIPAA-compliant platform. Obtaining valid Prior Express Written Consent. Automated DNC scrubbing and time-zone logic.Verifying the accuracy of your lead lists.Delivering audit-ready call logs and transcripts.Ensuring your call scripts meet industry-specific rules.

Disclaimer: The information on this page is provided for general guidance and does not constitute legal advice. We strongly recommend consulting with your legal team to ensure your specific use case complies with all local, state, and federal laws.


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